General Terms and Conditions for Event Letters

1. Definitions

1.1 “Event Letters” is The Company and Owner of the Equipment

1.2 The “Hirer” refers to the Person, Corporation, Entity or Firm hiring equipment

1.3 “Terms” means these Terms and Conditions of Hire

1.4 The “Equipment” means all Equipment & Accessories supplier to the Hirer

2. General Terms and Conditions for Event Letters

2.1 These Terms and Conditions apply to the exclusion of any other conditions proposed by the Hirer, unless otherwise agreed by Event Letters and the Hirer in writing.

2.2 Event Letters agrees to hire Equipment to the Hirer on terms set out in this document. If the Hirer wishes to hire Equipment the Hirer must complete and sign a Hire Order Form and such other documents as Event Letters may require.

2.3 Event Letters may in its absolute discretion decline to hire Equipment to the Hirer at any time if it has reasonable cause to do so.

2.4 The Hire Order Form must be signed prior to event date. If the hire order form fails to be signed by the Event Date by paying the deposit to Event Letters the hirer agrees to adhere to these Terms & Conditions.

3. Hire Periods

3.1 Hire rates are calculated on a 12hr hire period. Extended hire periods can be requested by the hirer at the time of booking subject to availability of the Equipment. Event Letters will provide a quote based on the requested hire period of the Equipment by the Hirer.

4. Venue

4.1 It is necessary that the hirer consults with the venue to obtain permission for Event Letters to set-up on their premises and that sufficient space and power provisions have been organised prior to delivery of the Equipment.

4.2 There must be a site contact available at all times during the delivery, setup and collection times for Event Letters to show the contact how to use any of the Equipment Hired. The Hirer must provide Event Letters with the name/s of the person/s and contact details.

4.3 The Hirer is responsible for allowing Event Letters sufficient time and access to the venue for setup and collection.

4.4 In the event that Event Letters is issued with a fine due to the instructions of the Hirer, the fine will be payable by the hirer by the due date set out on the fine.

5. Delivery

5.1 Event Letters offers a full delivery setup and collection Service.

Delivery charges will be determined based upon the specific event location/ Event Timings and confirmed upon booking confirmation.

5.2 Event Letters do not offer a dry hire service for Equipment Hired unless agreed to by Event Letters.

5.3 Delivery & Collection outside of our standard Hours (Monday – Saturday 6am – 6pm) will incur an additional surcharge.

6. Booking Fee & Payment

6.1 A Non-Refundable 25% booking fee of the Total Hire Fee (Inc. Delivery and GST) is required upon placing the booking to secure the Equipment for the date of hire. The initial booking fee of 25% is NON-REFUNDABLE after 48 hours of making the payment.

6.2 The Total Hire Fee balance must be paid in FULL 2 weeks prior to the event date. Under certain circumstances, final payments maybe made closer to the event date, only upon acceptance by Event Letters.

6.3 Orders placed less than 14 days before delivery or pickup of any Equipment require full payment to secure the booking.

6.3 All payments must be made by dates requested on the Invoice. Failure to pay by these dates may result in cancellation of hire and any monies paid to date will be withheld. All costs are payable to Event Letters.

6.4 All Custom Built or Special Purchase Equipment requires full payment at the point of booking to commence manufacture or the buying process.

6.5 Minimum spend with Event Letters is $150 + delivery fees.

7. Loss, Damages & Other Fees

7.1 I being the Hirer accept full responsibility for the condition of all Equipment during the hire period or until returned to Event Letters and will be liable for any damage incurred, or loss of Equipment. All Equipment lost, damaged or stolen while on hire must be paid for by the Hirer. The Hirer shall pay Event Letters the actual cost to replace or, at the discretion of Event Letters, to repair the equipment irrespective of the age or condition of the equipment at the current replacement cost.

7.2 Event Letters will take photos of the Equipment once set-up showing the current condition of the Equipment at the commencement of hire period, in the event of any disputes. The Hirer is liable for any negligent act, omission or breach of these terms and conditions by the Hirer or the Hirer’s agent throughout the hire period.

7.3 The Hirer agrees to remove any items attached to any of our equipment by the arranged collection time. Failing to remove any items will result in a removal fee set out below.

7.4 The Hirer agrees to allow Event Letters access to the Venue or Event Location to deliver or collect the hired Equipment upon the agreed times. Delivery and Collection times will be put in writing to the hirer via email to the hirer’s nominated email address prior to the hire’s hire period. If the hire time exceeds the nominated timings Event Letters reserves the right to charge a re-delivery or re-collection fee to the Hirer.

7.5 If the Hirer requests to have item/s removed from the invoice after the 25% deposit on the removed items is non-refundable nor transferable.

7.6 Indication on cost of Damage if to occur & additional Fees;

  • Bulbs – $50
  • Bulb Fitting – $15
  • Remote – $30
  • Damage to Letters requiring repairs – min. $150
  • Removal of Items attached to Equipment – $50
  • Re Delivery or Re collection Fee – $75
  • 2 or more changes to original booking $50
  • Relocation & Setup Fee – $50

7.7 Any damage, loss of equipment or other fees incurred, the Hirer will be sent an invoice for the cost of repairs, replacement or labour. Payment is required within 7 days of the Hirer being notified.

8. Weather

8.1 Event Letters’ Equipment has been designed primarily for Indoor use, though they can be used outside in fine conditions. Due to the nature of the equipment, significant damage may occur if the Equipment is exposed to wet conditions. If an outdoor setting is planned but weather conditions are not suitable for the Equipment (eg. Pending wet weather, rain or strong wind etc) then an alternative location needs to be arranged for set-up.

8.2 Event Letters staff will take precautions and work with venues to limit risk of weather damage to the letters upon set-up. However, Event Letters holds the right to relocate the equipment from any pre-arranged locations when there is pending weather which could damage the equipment.

8.3 Throughout the hire period, the Hirer is liable for any damage which is caused to the Equipment and therefore has the responsibility to relocate the Equipment out of the weather to avoid any damage.

9. Cancellation

9.1 Cancellations must be received by Event Letters in writing to info@eventletters.com.au. Event Letters reserves the right to charge the client in accordance with the below schedule to indemnify Event Letters of any costs, expenses, or losses incurred should the hirer cancel.

Refunds will be given in accordance to the following;

  • Cancellation up to 15 days prior to Hire Date – All funds will be remitted excluding the 25% Booking Fee.
  • Cancellation within 14 days and up to the Hire Date – Full payment will be required by the Hirer within 30 days of the cancellation date.

9.2 No Refund applies for Equipment cancelled on delivery.

9.3 No refund applies to cancellations of Custom Built or Special Purchase Equipment and full payment must be paid by Hirer.

9.4 Booking Fees are non-transferable, unless agreed to in writing by Event Letters.

9.5 If you postpone your event (by choice or under circumstances beyond your control), our cancellation policy applies to your original Hire Date.

10. Insurance

10.1 Event Letters carry public liability insurance to the value of $20,000,000.00.

10.2 Event Letters recommend that separate “event” insurance be considered to cover against such eventualities as inclement weather, theft, equipment failure and any other unforeseen incidents.

11. Copyright

11.1 Event Letters owns all intellectual property, including all designs, literary and artistic works, documentation, plans, drawings, specifications, sketches, reports, graphics and logos created by Event Letters for the Hire Period.

12. Disputes

12.1 Any disputes must be in writing within 48 hours from the conclusion of the hire period for refunds to be considered by Event Letters. If disputes are not formally lodged within this period then no action can be taken towards Event Letters.

12.2 Event Letters has the right to change the Terms and Conditions however notice of the amendment will be given to the Hirer. Notice of these amendments is deemed given when emailed to the Hirer through the email address by the Hirer on the Hire Order Form.